Technician Competency:
- Fully licensed and insured
- CFESA Certified
- Average more than 10 years of experience
- Robust Training program through the OEMs (manufacturers),
CFESA, and Ecolab
Performance Guarantee:
Written guarantee of 30 days on labor, 90 days on parts
24/7/365:
We are always available
Customer Service Center:
Our National Call Center located in Fishers, IN.
- This provides our customers with a single point of contact
nationally.
- This also allows us to standardize data management, program
training / execution and performance monitoring / management
GPS Dispatch:
Global Positioning Satellite Technology installed in all
service vehicles:
- Provides continuous contact between the call center and
our technicians
- Matches skill set with the customers repair needs
- Increases efficiencies: Gets the right technician to the customer's facility quicker.
Unitrax™:
This unique system supplies:
- Specific equipment maintenance history
- Tracking of equipment maintenance expenditures
- Information about equipment life cycle costs
Quality Assurance:
Our outbound Quality Assurance Program: We call our customers
proactively to assure our quality and their satisfaction.GCS is committed to your 100% satisfaction. We contact customers after their service event to make sure they are satisfied with their service experience. |
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